Website Privacy Policy

Last Updated: 11 May 2026

Thank you for visiting Onwards and Upwards Psychology. We take your privacy seriously,
and this Privacy Policy explains how we collect, use, store, and share information when you use our website, www.onwardsandupwardspsychology.com.au.

Please read this policy carefully. By using our Website, you’re agreeing to what’s outlined here.

What This Policy Covers

This policy applies to information we collect:

Through our Website
Through forms, or messages you send us on the Website
Through email or newsletter sign-ups, texts, or other marketing you opt into
Through any downloadable resources, online courses, or similar features on the Website
Through your interaction with our ads, including ads on other websites and apps

It does not cover information collected offline, or by third-party websites we link to (including affiliates) as we are unable to control how they handle your data.

If you don’t agree with any part of this policy, please don’t use our Website. Continuing to use it means you accept these practices.

Age Requirements

We don’t knowingly collect personal information from anyone under 16. No one under 16 should use our Website, create an account, make a purchase, or provide information through it without verified parental consent.

If we discover we’ve unintentionally collected information from someone under 16, we’ll delete it promptly. If you believe this may have happened, please email us at [info@onwardsandupwardspsychology.com.au] and we’ll look into it right away.

What Information We Collect

As you browse our Website, we may automatically collect certain information. Here’s what that can include:

Contact details: name, address, email, phone number
Payment information: credit/debit card or bank account details
Location data
Demographic details : such as age, gender or employment
Website usage data: how you interact with our site
Technical identifiers: IP address, social media usernames, login credentials
Your profile as a customer

We collect this either directly from you, automatically as you browse, or sometimes from third parties like business partners.

Where Your Information Comes From

When you create an account for our courses, sign up for our newsletter, make purchases or drop details on our contact form, that gives us information about you. Please only share information that's accurate, your own, and complete.

Information may also come from:

Third parties, such as partner organizations or social media platforms like Meta
Automated tools, like cookies, which collect data passively as you browse

If you post reviews, comments, or other content on our Website, we may use it to showcase our work and connect with new clients. Please keep in mind that anything you post publicly is shared at your own risk, as again, we are unable to control how others use or respond to it.

Cookies and Tracking

We use tools like cookies, tracking pixels, and web beacons to understand how people use our Website. This helps us improve the site, personalize your experience, and shape our marketing.

Cookies are small files stored on your device when you visit our site. You can disable them in your browser settings, though some features may not work properly without them.
Pixels and web beacons help us see when someone has visited our Website or opened one of our emails, so we can tailor our communications.

We may also allow third-party cookies and tracking tools on our site. We don’t control how these third parties use the data they collect. To opt out of targeted advertising, visit: https://optout.networkadvertising.org/?c=1

How We Use Your Information

We use the information we collect to:

Improve and personalize your experience on our Website
Make search results more relevant to you
Fulfill the specific purpose you gave us the information for
Communicate with you
Advertise to you and our wider audience
Meet any legal obligations or respond to legal processes
Anything else we let you know about at the time you share your information

When We Share Your Information

We only share your information as described in this policy. We may disclose non-identifying, aggregated data about our users at any time.

We may share personal information with:

Our affiliates, partners, or subsidiaries
Service providers who help us operate, like payment processors or analytics companies
A buyer or partner in the event of a merger, acquisition, or sale of the business (we’ll aim to keep you informed if this happens)
Anyone you’ve asked us to share it with, or as needed to fulfill your request

We may also share your data when:

Required by law
Needed to enforce our Terms of Use or Terms of Purchase
Necessary to protect our rights or the rights of others

Your Choices

We want to hear from you only if you want to hear from us. Here’s how you can opt out:

Cookies — Disable or block them through your browser settings.
Data sharing — Uncheck any data-sharing boxes when they’re presented to you, or email us at [info@onwardsandupwardspsychology.com.au] to request this.
Marketing emails — Uncheck the relevant box when signing up, or use the unsubscribe link in any email we send you. You are always welcome to unsubscribe any time.

Keeping Your Data Secure

We take data security seriously and use appropriate safeguards to protect your information. That said, no online system can be guaranteed 100% secure.

Please also do your part by never sharing your password or account details with anyone. Any information you send us is transmitted at your own risk, and we aren’t liable for security breaches beyond our reasonable control.

Accessing or Correcting Your Information

Want to review or update your information? You can log into your account and visit your profile, or email us at [info@onwardsandupwardspsychology.com.au] with your request.

We may decline to make a change if we believe it would break the law or if we have reason to think the requested change is inaccurate.

Changes to This Policy

We may update this policy from time to time as our practices or the law changes. Whenever we do, we’ll update the “Last Updated” date at the top of this page. If we make significant changes and have your email on file, we’ll let you know directly.

By continuing to use our Website after an update, you’re agreeing to the revised policy.

Contact Us

Thanks for taking the time to read through our Privacy Policy! If you have any questions, feedback, or concerns, please reach out to us at [info@onwardsandupwardspsychology.com.au].

Privacy Policy